| Under the Virgin Islands Law, The Commission is authorized to
supervise and regulate the Cable Television Service and rates of every
cable television company, or system operating within the Territory. The
Commission may terminate or revoke a franchise if the operator
fails to comply with the terms of its franchise agreement. Under
Federal Law, the Public Services Commission's ability it regulate rates
for cable service and equipment is limited to the basic service level,
associated equipment and installation charges, and the Commission must
approve such rates if they are calculated in accordance with the rules
of the Federal Communications Commission
(FCC).
Complaints by any subscriber as to the operation of any cable
television service, system or company may be filed in writing with the
Public Services Commission. If you have a complaint regarding your
cable television provider, please visit our consumer page to file your
complaint on line. The
Commission within 30 days of the receipt of the complaint shall report
in writing to the subscriber to the disposition or status of the
complaint. |
